I can’t stand dealing with Nortel phone gear. I know it worked great ‘back in the day’, but it really has a terrible VoIP solution. Integrating the big boxes in the phone switch room with VoIP really is a joke (in my humble, first hand experience, opinion). The ‘non-traditional’ solution, which is the newest add, is a server based platform. Maybe it has all the right stuff, but I think I’ll pass. On first look, an asterisk solution would have served this scenario very well.